General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Slots Amigo platform and explain the relationship between us and our users. We provide online casino and sports betting services; by using the site you agree to comply with these terms, any specific promotional rules and any applicable laws. We are committed to clear, practical terms and will act reasonably when enforcing them.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that happens under your account. Provide accurate personal information when registering and notify us of any unauthorised access. We may require identity verification and documentation to process withdrawals or to comply with our checks. If verification is not provided when requested, we may restrict or close the account until the checks are complete.
Eligibility requirements
To use our services you must be at least 18 years old and permitted to gamble in your country of residence. We may refuse registration or block accounts where there are legal restrictions. We do not accept accounts from people who cannot lawfully place bets or play on our site.
Acceptable platform use
Use the platform in a lawful and honest way. Do not attempt to manipulate games, exploit promotions or use automated tools to place bets. We may suspend or close accounts and recover funds where we suspect fraud, collusion, money laundering or other abusive behaviour. Any disruption to services caused by user actions may result in losses being voided.
General bonus and promotion rules
All promotions have their own terms that sit alongside these Terms and Conditions. Wagering requirements, eligible games, maximum bet rules and expiry periods will be set out in each offer. We may withdraw, amend or refuse any promotion at our discretion if we suspect abuse or contravention of the offer rules. Bonus balances may be withheld from withdrawal until promotional requirements are met.
Deposits and withdrawals
Payment methods and limits are listed on the cashier. Minimum deposit values and processing options may vary by payment provider; a minimum deposit of £10 may apply to some methods. Withdrawals are subject to verification checks and our payment processing procedures. Processing times vary by method and may be delayed while we complete security checks. We may place limits on withdrawal amounts or require additional documentation where allowed by law.
Dispute resolution
If you have a complaint, contact our support team at [email protected]. We will aim to resolve disputes promptly and fairly. If you remain dissatisfied, we will direct you to the appropriate external dispute resolution route or authority where applicable and when such a route exists for your jurisdiction.
Updates to Terms and Conditions
We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of SlotsAmigo after changes are published constitutes acceptance of the revised terms. You should check this page regularly to stay informed of any updates.
Responsible play
We support responsible gambling. Tools such as deposit limits and self-exclusion are available and can be applied via your account. If you need help, please get in touch with [email protected] or consult independent organisations for advice and help.